FAQs
1. How can I contact you?
You can contact us by sending an email to contact@elite-glows.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from our warehouse located in [insert location].
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving your item.
4. How do I request a return and refund?
To request a return and refund, please contact us at contact@elite-glows.com with your order details and reason for return. We will guide you through the process.
5. What is your return policy?
Our return policy states that the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
6. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
7. Can I return personalized or custom items?
Unfortunately, personalized or custom items cannot be returned unless they are defective or damaged upon arrival. Please contact us immediately if you have any issues with your personalized or custom order.
8. Do you offer exchanges?
Yes, we do offer exchanges. If you wish to exchange your item for a different size, color, or style, please contact us and we will guide you through the exchange process.
9. What if I receive a defective or damaged item?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
10. Are sale items eligible for return?
No, sale items are not eligible for return. Only regular-priced items can be returned within the 30-day refund policy period.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please refer to our full refund policy for more details on exceptions and non-returnable items.
1. How long does shipping take?
Shipping times can vary depending on your location and the product you ordered. Typically, our products are shipped within 1-3 business days. Once shipped, you can expect your order to arrive within 7-14 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
2. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
3. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at contact@elite-glows.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.
4. Can I return an item if I change my mind?
Yes, you can return an item if you change your mind. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at contact@elite-glows.com.
5. Are there any items that cannot be returned?
Yes, there are certain items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.
6. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
7. Can I exchange an item for a different one?
Yes, you can exchange an item for a different one. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. What if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible at contact@elite-glows.com. We will do our best to accommodate your request, but please note that if your order has already been shipped, it may not be possible to cancel it.
9. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the buyer.
10. What if I have a question that is not answered here?
If you have a question that is not answered here, please feel free to reach out to us at contact@elite-glows.com. We are here to help and will be happy to assist you with any inquiries you may have.